Shipping All orders received before 1pm EST are usually shipped the same day provided the item(s) are in stock. Any items that cannot be shipped within three days are considered not in stock. We ship Monday through Friday, orders received on weekends or holidays will be processed the next business day. We cannot ship to Post Office Boxes, a street address is required. Rush orders (Next Day Air, 2nd Day Air, and 3 Day) will be placed on top priority. Orders may be drop shipped out of several warehouses around the USA. We will drop ship out of the closest warehouse to insure low time in transit. Orders will be shipped via UPS or USPS. Some drop shipments and five dollar shipping orders will be shipped via FedEx or other carrier. Tracking numbers will be provided on most orders. Tracking numbers are not available on some drop shipments. Item purchases including guns must be shipped to a gun licensed location. All orders receive email confirmation of shipment and are updated on the Order Status page. We do not ship internationally. Returns & Exchanges All returns require a RMA number. Please call or email us before returning any items. Items without a valid RMA will not be accepted. Returns or exchanges must be arranged within 10 days of receipt. Returns must be unopened and in original packaging to receive return credit. A 20% restocking fee is applied on returns and exchanges. No returns on ammunition, firearms, electrical parts, chemicals and close out parts. Returns must be sent to: Loudoun Guns, Inc. (LGI) 302 Industrial Ct., SE Ste F Leesburg, VA 20175 Defective items are not warranted by LGI. Returns of defective merchandise are subject to manufacturer approval. When returning product we recommend the use of an insured and trackable shipper such as UPS or FedEx. LGI does not refund shipping costs, or cover return shipping. We will not accept COD or damaged packages. Store Hours Our website is open for ordering 24/7/365. Our retail store location and phone hours are Monday through Friday 10:00 A.M. – 6:00 P.M. EST, Saturday 10:00 A.M. – 4:00 P.M. EST and Sunday 11:00 A.M. – 3:00 P.M. EST Out of Stocks and Backorders We try our best to have everything in our online catalog available 100% of the time; however we do run out of some items from time to time. If an item you order is out of stock, you will be notified within one business day of your order. Items are considered out of stock if they cannot ship within three days. It is your choice to either cancel the order before we fully process it and nothing will be charged to you, or you may choose to backorder the item. To place a backorder simply email us at customerservice@loudoungunsinc.com. Backorders are charged 100% up front and shipped immediately upon receiving the item in stock. You may cancel the backorder at any time; however you will be charged a 20% backorder cancellation fee. We do not always have a reliable ETA on backorders. Understand that we are at the mercy of the manufacturer to actually get more products to us, and we always do our best to get the products to you in a timely manner. We may have other equivalent products available that are not listed on the website due to continually changing product lines. You may call or email and we will always do our best to help find you what you need. Shipping Fees Ground shipping is guaranteed to be delivered within 14 days. It is normally less than 5 days, but can take up to 14 days. We reserve the right to use any shipping provider for these orders. Shipping price listed online is not applicable on some oversize items, in these cases actual shipping via the lowest cost carrier will be charged. Low Order Fee Some orders under $50.00 may be subject to an $8.00 handling fee. The handling fee will only be charged if the order is being drop shipped and the warehouse requires a drop shipment fee. It will be automatically added when your card is processed. Order Changes Once you submit your order to Loudoun Guns, Inc. and it has been processed and shipped we cannot change or cancel your order. Please make sure you want the item(s) before you submit the order. Any changes or cancellations after shipment will be subject to our return policy. Payment Options Loudoun Guns Inc accepts the following payment options: Visa Mastercard American Express Discover Money Order (must clear before shipping) Cashiers Check (must clear before shipping) Errors LGI or Outdoor Business Network is not responsible for any typographical errors, inclusions or any other errors on our website. We do our best to not make mistakes, but if you find one please let us know. We reserve the right to change the website at any time. Website Information This website, and its contents are the sole property of Outdoor Business Network, Inc. and its respective licencees and Loudoun Guns, Inc. Any unauthorized use or modification of any text, image, code, or content is strictly prohibited. Any use of content from loudoungunsinc.com requires prior written consent from Outdoor Business Network, Inc. Outdoor Business Network, Inc. will enforce its intellectual property rights to the full extent of the law. |
